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Banking Solutions 

Banking

Customer expectations with banking is changing with fast digitalization, especially in Indian ecosystem, which is evolving at a great pace. Transparency, agility, speed, compliance are necessities & not a delight factor anymore. The experience and expectations require an ecosystem of applications to fulfill requirements. 

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We enable institutions through process management, automation and building customer convenient processes to enhance the experience, while managing costs and compliances.  

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Some of our technological capabilities through RPA enabling lean and scalable process automation, along with conversational AI strengthens & enhances/empower customer experience. The objective is to build efficiencies while contributing to the revenue directly.

  

The ecosystem 

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Current Business needs 

Illustrations 

  • 5 Million+ Loan Applications: Processing loan applications while reduction of processing time by 50%. More than 200 bots work towards loan applications across 32 different types of loans for one of the leading banks in India. 
     

  • 1 Lac+ leads targets MoM: Usage of bot across 3 languages through multiple channels such as SMS, Whatsapp. It brought 18% enhanced efficiencies compared to manual process, with 55% reduction in user engagement costs.   
     

  • Collections across 12 loan products: Bots in 8 languages to work on 2.5 Million loans. The intervention brought the process. The process reduced the cost by 68%, which also enabled collection of Rs. 120 Crores+ over the project cycle of 8 months.  

  • Loan Origination Systems: Enabling financial organizations with the possibilities of integrating with the distribution set ups, third party networks, KYC compliance and the initiation requirements for loans processing.  

  • Third party products: Integration of products, such as Insurance and other financial products, however, all this needs to be executed without compromising the customer experience. The global system with seamless integration with the core insurance systems with innovative and agile engagement models. The system allows plug and play for the distribution and the extended layer to source and execute business.  

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