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BPS: Operational Excellence & Business Problem Solving

Jun 19, 2026 - Jun 19, 2026

The program

This intensive 9-hour training program provides a practical approach to Business Problem Solving (BPS) using the DMAIC (Lite) framework and Lean thinking. Led by Asfi Shaikh, a Certified Master Black Belt with over 26 years of experience in organizations like Citi and TCS, the course is designed for professionals seeking continuous improvement in tactical and strategic roles. Participants will learn to define problems using VOC and CTQ, analyze root causes using FMEA and Pareto tools, and apply Lean techniques like Kaizen and TIMWOODI to eliminate waste. The program focuses on real-world case applications and technical interpretation to drive measurable business transformation.

Overview

  • Introduction to DMAIC Lite
  • Problem Definition: VOC to CTQ
  • SIPOC & High-Level Mapping
  • Foundations Quiz
  • FMEA: Failure Mode and Effects Analysis

Session Price

₹1,999.00

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Meet the trainer

Asfi Shaikh

B.E. (Computers) graduate with over 26 years of distinguished experience in BFSI, Asfi is a seasoned leader in Process Excellence, Quality, Operations, PMO, and Business Transformation. His career spans globally recognized organizations including Lloyds TSB, Citi, CitiMortgage, TCS, C&G, and IndiaFirst Life, where he has consistently delivered large-scale operational excellence and strategic transformation.

 

As a Certified Master Black Belt (MBB) with advanced expertise in Lean Six Sigma, Design Thinking, Agile, AI, and automation, Asfi brings a rare combination of strategic foresight and executional excellence. His international consulting exposure across the UK and US, coupled with his leadership as Vice President – Process Excellence & Business Transformation, positions him as a driving force behind enterprise-wide innovation and measurable business impact.

 

At our organization, Asfi leads the expansion of Lean Six Sigma practices across industries, drives high-impact transformation initiatives, strengthens consulting and capability-building frameworks, and develops the next generation of certified process excellence professionals through innovation-led training and execution.

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