The program
A fast-paced, practical introduction to structured business problem solving using the DMAIC (Define–Measure–Analyze–Improve–Control) framework. This session is designed to help professionals diagnose business challenges, identify root causes, improve productivity, reduce costs, and enhance customer experience through proven Lean Six Sigma tools. Participants will learn how to approach business problems systematically, convert customer needs into measurable outcomes, analyze inefficiencies, and design practical solutions for continuous improvement.
Overview
- Introduction to Structured Problem Solving
- DEFINE Phase – Problem Definition & VOC to CTQ
- Process Understanding – SIPOC & FMEA
- MEASURE Phase – Sampling Basics
- ANALYZE Phase – Root Cause Identification


